5 / 5

Amanda Sanchez was very helpful and patient with mw. Thank you Amanda

4 / 5

Good

5 / 5

They took down all of the info and will be following up in 24-28 hours. Thanks!

4 / 5

I filed my claim a week later due to the fact that my policy is only liability and I did not expect it to cover any loss from my accident which was my fault. After going to emergency room, I provided the billing with my health insurance but they informed me that since my visit was a result of an auto accident, the need to bill under my policy. I called first chicago and filed the claim. I was assigned to Andres Perez as my adjuster. Mr. Perez handled my case very well and explained to me the portion of medical bill the policy would cover including some percentage of my wage loss. Within a week when I provided him with all the documentations he requested, all my medical bills were taken care of and a wage loss check was in my hands. I can say according to most reviews I previously read concerning this company, I was one lucky person to be assigned to an adjuster who knows and value his job and cares about others. Andres Perez was great.

5 / 5

Okay

4 / 5

It was ok no problems.

5 / 5

GREAT SERVICE 10 STARS...Very helpful.

5 / 5

Great Service& Very Helpful..I rate a 10 stars....

5 / 5

Very helpful & professional

5 / 5

Great customer service

5 / 5

They really make me feel understood

5 / 5

The woman I talked to was very courteous and professional.

5 / 5

The First Chicago Insurance receptionist was kind and patient with me. She even had to wait for me on the phone while I had to go to my garage to get additional informations on my car. Her way of handling all my inquiries was very professional with much needed sense of support and thorough explanations. Thanks Johanna. You deserve a promotion and raise!!

5 / 5

Best Customer Service ever

4 / 5

I didn't visit the website, a customer service representative assisted me by phone. She was pleasant, and well articulate. She provided assistance in a timely and fashionable manner.

4 / 5

The lady I talked to was nice and helpful.

5 / 5

Good service

3 / 5

Good

4 / 5

Beatrize was kind and professional.

5 / 5

great

5 / 5

Top service very complete very understanding and informative.

5 / 5

Beatriz is super nice and she did an amazing job helping me out today!!!

5 / 5

Great! Thank you!

5 / 5

The website is easy to navigate

5 / 5

Good so far

5 / 5

Adam was a great help!

5 / 5

It was Great

5 / 5

This website is good and the customer service representative helped me and made sure everything was correct.

5 / 5

Was efficient and polite!

5 / 5

I would like to state that I received excellent claim service from my adjuster Cristina Torres. She handled my claim in a very professional and timely manner. I will definitely refer my family and friends to your company. Thank you for all your hard work Cristina Torres.

5 / 5

Sayra This person was real friendly over the phone she was very polite she got my claim fast and gave me information how to complete my claim

5 / 5

Sayra Luna helped me out fast and effectively She was a pleasure to work with. Took the time to Answer all my questions

5 / 5

Very nice and pleasant

5 / 5

Phil was terrific. He was very knowledgeable, patient, and articulate. He explained our options simply and clearly. He provided additional information that I didn't even know I needed.

4 / 5

Was on hold for a little longer than expected

4 / 5

Customer services was nice

5 / 5

Beatrix exelent going.. ease to talk to perfect and bilingual thank you so much. Sincerely Enrique Ortiz

5 / 5

Phil was able to advise my son through a very complex situation. Thank you! Thank you! We are truly grateful.

5 / 5

Very professional and helpful.

4 / 5

First time having to work with First Chicago Ins. Co.

5 / 5

Lidia Luna provided phenomenal customer service, answered all my questions accurately and professionally! Thank you

5 / 5

A 10

5 / 5

Never had problems and always been treated with respect and kindness.

5 / 5

I love the website

5 / 5

Quick

5 / 5

Sayra Luna was very helpful and she answer all the questions i asked and was very friendly . Very good costumer service. Thanks.

4 / 5

So far I have been with first Chicago for 5 years and I haven’t a problem

5 / 5

Juanita was a great help today, I really liked her upbeat personally. Thank you!!

5 / 5

Everyone was courteous and handled my issues in a timely manner.

5 / 5

Great

5 / 5

Cristina was very helpful with my claim process. Have not had any issues. Would recommend! Very pleased thank you!

5 / 5

So professional, quick and helpful.

5 / 5

Cristina Sevin she is really nice and helpful

5 / 5

Easy to use and every good

5 / 5

Website very easy to use.

5 / 5

While your claims person was very attentive and professional, as an Independent Agent, I do not write with Captive companies

5 / 5

Great customer service

5 / 5

Helpful

5 / 5

excellent

5 / 5

She was awesome

5 / 5

Perfectly designed and concise.

5 / 5

Excellent So Far

5 / 5

Excellent customer service

5 / 5

I just want my car fixed lbs I was hit by someone

5 / 5

Very helpful and pleasant

5 / 5

I received excellent service from First Chicago Insurance. I will definitely be recommending friends and family members to this company.

4 / 5

They are always nice and helpful

4 / 5

Thank you guys for the help.

5 / 5

So far so good. Everyone has been informative and prompt.

5 / 5

Great so far!

5 / 5

I like your customer service your website needs to be addressed

5 / 5

nice

5 / 5

Juanita Alvarado Was Great! Her customer Service was exceptional!

5 / 5

I did not use the website, I called and spoke to a person, she was very helpful and nice!

5 / 5

Staff is very nice and I’m satisfied with the service.

4 / 5

she was very nice and helpful .

4 / 5

Rate is fair and good customer service

5 / 5

The lady was super nice and helpful. Great service

5 / 5

Have not been around the site long enough to tell.

5 / 5

I been with 1st Chicago for years and it’s always been good service from all the reps. Highly recommend 1st Chicago

5 / 5

She was great didn’t get off the phone until she fixed the situation. Very patient with me thanks a lot.

3 / 5

FINE

5 / 5

No commern

5 / 5

Great

5 / 5

Fast

5 / 5

NO PROBLEM

3 / 5

I'm waiting on my reimbursement

5 / 5

I didn't use any website but I had outstanding customer service when I called the customer service phone number.

3 / 5

The business that was conducted was not pertaining to a shopping experience.

3 / 5

their was a lot of phone tag and messages back and forth i know when i signed up for ur insurance i asked about gap insurance and was told u dont have that that to say the next time i get insurance from a company thats what im going to look for in services

5 / 5

Great

5 / 5

Thank you Sayra Luna for responding to my questions and concerns. It’s hard dealing with an accident, but when your agent returns your phone calls it makes it a little easier. I appreciate that!

4 / 5

Has been very helpful

5 / 5

Absolutely amazing. Easy simple and quick!

5 / 5

Very helpful.

5 / 5

Good experience

5 / 5

Good

5 / 5

They was very consider about me

5 / 5

Good

5 / 5

Juanita was amazing and helpful! I wish all your employees were as wonderful! Working retail, I understand customer service lacks but not this time! She was amazing! Give her a raise! I wanna only call and talk to her

5 / 5

Easy to use

5 / 5

Thanks so much for everything

5 / 5

Best and friendly service and never had any problems with them.

5 / 5

Fast and friendly

5 / 5

Very good easy to navigate

5 / 5

Good 10

5 / 5

Very easy to look through, easy to understand.

5 / 5

Very helpful and curtious to give great and needful information regarding what my coverage consisted of. I received great assurance that everything would be handled properly. Thank you!

4 / 5

So far so good

5 / 5

Fairly easy to navigate; easy payment options.

3 / 5

Don't know yet.

3 / 5

I have continued to make daily attempts to communicate with my adjuster for my loss which occurred sometime ago. I am very anxious to get my vehicle back to normal operating conditions. Thank you I'm advance for any and all cooperation in this matter.

4 / 5

I like the customer service

3 / 5

The company just good just not always the friendliest, more than a couple time that I've had to call I've talked to someone who just seems bored and irritated

5 / 5

My call/payment went very quick and smooth!

5 / 5

Beautiful

4 / 5

Efficient

5 / 5

The lady seemed professional. Haven’t spoken to my claims officer yet.

5 / 5

they were very helpful during the process of filing a claim. First chicago was very hands on! I would recommend this company to anyone looking for a great company that actually listens and understands your needs!

5 / 5

Awesome service

5 / 5

Great service

4 / 5

Could be a better but decent Insurance

5 / 5

Quick and painless

5 / 5

easy to use.

5 / 5

They were Quick. Thank you

5 / 5

Very kind and patient with me throughout the whole process

5 / 5

Juanita was awesome and quick

5 / 5

The rep I spoke with was very kind and patient.

5 / 5

So far so good!

5 / 5

Awesome Service! Thank you for waiving the fee i was really struggling with the auto system. Appreciate it a lot! Wasnt able to get the other girls name but thank you both!

5 / 5

Filling a claim was fast and easy

5 / 5

Filing a claim was fast and easy

5 / 5

So far everything is been going good

5 / 5

The customer service was great she made sure I understood what was going to happen. She also answered all the questions I had. Very nice an professional.

5 / 5

Real receptive to hear my issues and finding ways to address them

5 / 5

Customer service was great! They are always very helpful i have been with first Chicago for a while and they are great!!

4 / 5

My customer service experience was clear and to the point. The agent was courteous and knowledgeable.

5 / 5

It’s affordable prices n n the cheapest I’ve found so far

4 / 5

It’s good

3 / 5

My first payment nd I hadn't received my until after my bill was due

5 / 5

Thank you for your help.

4 / 5

Good

5 / 5

Maria Calderon was very helpful and patient with me. I’m really happy about this service.

5 / 5

Waiting time was a bit longer than I would have hoped for to get a representative on the line. However, the representative was proficient and accommodating. Simple, straightforward experience

5 / 5

I spoke with a Ms. Crystal Torres about an accident that I was involved in with one of your policyholders and she was very polite and helpful. Outstanding Customer Service!!!

5 / 5

It was a great experience

3 / 5

Very helpful

5 / 5

The customer service was good.

5 / 5

Adam was very helpful in assisting me renew my policy