5 / 5 Thank you Sayra Luna for responding to my questions and concerns. Itâ€™s hard dealing with an accident, but when your agent returns your phone calls it makes it a little easier. I appreciate that! 4 / 5 Has been very helpful 5 / 5 Absolutely amazing. Easy simple and quick! 5 / 5 Very helpful. 5 / 5 Good experience 5 / 5 Good 5 / 5 They was very consider about me 5 / 5 Good 5 / 5 Juanita was amazing and helpful! I wish all your employees were as wonderful! Working retail, I understand customer service lacks but not this time! She was amazing! Give her a raise! I wanna only call and talk to her 5 / 5 Easy to use 5 / 5 Thanks so much for everything 5 / 5 Best and friendly service and never had any problems with them. 5 / 5 Fast and friendly 5 / 5 Very good easy to navigate 5 / 5 Good 10 5 / 5 Very easy to look through, easy to understand. 5 / 5 Very helpful and curtious to give great and needful information regarding what my coverage consisted of. I received great assurance that everything would be handled properly. Thank you! 4 / 5 So far so good 5 / 5 Fairly easy to navigate; easy payment options. 3 / 5 Don't know yet. 3 / 5 I have continued to make daily attempts to communicate with my adjuster for my loss which occurred sometime ago. I am very anxious to get my vehicle back to normal operating conditions. Thank you I'm advance for any and all cooperation in this matter. 4 / 5 I like the customer service 3 / 5 The company just good just not always the friendliest, more than a couple time that I've had to call I've talked to someone who just seems bored and irritated 5 / 5 My call/payment went very quick and smooth! 5 / 5 Beautiful 4 / 5 Efficient 5 / 5 The lady seemed professional. Havenâ€™t spoken to my claims officer yet. 5 / 5 they were very helpful during the process of filing a claim. First chicago was very hands on! I would recommend this company to anyone looking for a great company that actually listens and understands your needs! 5 / 5 Awesome service 5 / 5 Great service 4 / 5 Could be a better but decent Insurance 5 / 5 Quick and painless 5 / 5 easy to use. 5 / 5 They were Quick. Thank you 5 / 5 Very kind and patient with me throughout the whole process 5 / 5 Juanita was awesome and quick 5 / 5 The rep I spoke with was very kind and patient. 5 / 5 So far so good! 5 / 5 Awesome Service! Thank you for waiving the fee i was really struggling with the auto system. Appreciate it a lot! Wasnt able to get the other girls name but thank you both! 5 / 5 Filling a claim was fast and easy 5 / 5 Filing a claim was fast and easy 5 / 5 So far everything is been going good 5 / 5 The customer service was great she made sure I understood what was going to happen. She also answered all the questions I had. Very nice an professional. 5 / 5 Real receptive to hear my issues and finding ways to address them 5 / 5 Customer service was great! They are always very helpful i have been with first Chicago for a while and they are great!! 4 / 5 My customer service experience was clear and to the point. The agent was courteous and knowledgeable. 5 / 5 Itâ€™s affordable prices n n the cheapest Iâ€™ve found so far 4 / 5 Itâ€™s good 3 / 5 My first payment nd I hadn't received my until after my bill was due 5 / 5 Thank you for your help. 4 / 5 Good 5 / 5 Maria Calderon was very helpful and patient with me. Iâ€™m really happy about this service. 5 / 5 Waiting time was a bit longer than I would have hoped for to get a representative on the line. However, the representative was proficient and accommodating. Simple, straightforward experience 5 / 5 I spoke with a Ms. Crystal Torres about an accident that I was involved in with one of your policyholders and she was very polite and helpful. Outstanding Customer Service!!! 5 / 5 It was a great experience 3 / 5 Very helpful 5 / 5 The customer service was good. 5 / 5 Adam was very helpful in assisting me renew my policy 5 / 5 The young lady I talked to was very good and helpful ..I believe she will get the job done!!! 5 / 5 Very good service. 5 / 5 Excellent 5 / 5 She was very thourough and patient with me. Made me feel very comfortable, and keeping me calm at the same time. 5 / 5 Beatrice went above and beyond the call of duty to assist me with my claim. Thank you 1st Chicago 5 / 5 Very nice and informative 5 / 5 Fast friendly customer service rep. Very knowledgeable! 5 / 5 They were polite inventive and supportive at this time. Communication was amazing 5 / 5 Helpful 4 / 5 A company I just started with. It's looks like it is going good. 5 / 5 Customer Service was very friendly and thorough did not take long at all 3 / 5 The woman that took my payment was very nice and very accommodating. But it took me over 20 mins for someone to come on the line. It's like that EVERY time I calll!! 5 / 5 Hayley was great. Very intelligent and helpful. 5 / 5 Kaitlyn was very helpful and attentive. 5 / 5 Easy n detailed 5 / 5 Very satisfied 5 / 5 It is very good. 5 / 5 Nice work 5 / 5 They were great with they're customer care 3 / 5 Dissatisfied. Charging a fee to pay a bill.we pay you for a service.then you add more money to do you job. 5 / 5 I am so thankful to this person that I spoke today how professional and knowledgeable she was. 5 / 5 The Insurance Rep was patient with me, gave me good counsel, responded to my questions, and we got the needed task done. Thanks, super!! 5 / 5 She was very helpful! 5 / 5 So Good and easy to pay i like it 4 / 5 Not really big on notifying but otherwise great companyðŸ‘ 5 / 5 Thank you for helping me!!! Best service! 5 / 5 Wet nice and knowledgeable agent. 5 / 5 Very nice and knowledgeable agent 4 / 5 very polite 5 / 5 We are always satisfied with their customer service. 5 / 5 Quick and easy service 4 / 5 It wasnâ€™t an unpleasant experience like most companies. Inspector couldâ€™ve got to me quicker. Overall it was satisfactory 8 5 / 5 Customer service was excellent. I told her my problem and she acted and sounded like she was happy to help. 5 / 5 Was good 5 / 5 It was very easy 3 / 5 I still have not recieved my card 5 / 5 kind and understandimg 5 / 5 kind and understanding 5 / 5 Por el momento he tenido un excelente servicio. No he tenido accidente por lo tanto no sÃ© el servicio que dan al hacer un reclamo. 4 / 5 this review is a good review but it is a possibility that it will change if I feel that I am being done wrong or misled throughout this process I am doing everything on my end to make sure to speed up this process so within that hopefully this accident won't take any longer than 2 weeks to actually be handled and situated 5 / 5 I would like to thank you all for the help in I spoke with some helpful and kind people this morning 5 / 5 Nice service 5 / 5 Great help 3 / 5 Jiovani Cruz did an amazing job, and understanding my situation she worked diligently to help get my claim started 5 / 5 Fast service 5 / 5 Agent was very helpful and understanding, 5 / 5 Great experience, fast and professional 5 / 5 I need rental 5 / 5 Very good 4 / 5 Itâ€™s okay i just wish i had rental coverage 5 / 5 Fast, easy to talk to, responsive.