4 / 5

It’s good

3 / 5

My first payment nd I hadn't received my until after my bill was due

5 / 5

Thank you for your help.

4 / 5

Good

5 / 5

Maria Calderon was very helpful and patient with me. I’m really happy about this service.

5 / 5

Waiting time was a bit longer than I would have hoped for to get a representative on the line. However, the representative was proficient and accommodating. Simple, straightforward experience

5 / 5

I spoke with a Ms. Crystal Torres about an accident that I was involved in with one of your policyholders and she was very polite and helpful. Outstanding Customer Service!!!

5 / 5

It was a great experience

3 / 5

Very helpful

5 / 5

The customer service was good.

5 / 5

Adam was very helpful in assisting me renew my policy

5 / 5

The young lady I talked to was very good and helpful ..I believe she will get the job done!!!

5 / 5

Very good service.

5 / 5

Excellent

5 / 5

She was very thourough and patient with me. Made me feel very comfortable, and keeping me calm at the same time.

5 / 5

Beatrice went above and beyond the call of duty to assist me with my claim. Thank you 1st Chicago

5 / 5

Very nice and informative

5 / 5

Fast friendly customer service rep. Very knowledgeable!

5 / 5

They were polite inventive and supportive at this time. Communication was amazing

5 / 5

Helpful

4 / 5

A company I just started with. It's looks like it is going good.

5 / 5

Customer Service was very friendly and thorough did not take long at all

3 / 5

The woman that took my payment was very nice and very accommodating. But it took me over 20 mins for someone to come on the line. It's like that EVERY time I calll!!

5 / 5

Hayley was great. Very intelligent and helpful.

5 / 5

Kaitlyn was very helpful and attentive.

5 / 5

Easy n detailed

5 / 5

Very satisfied

5 / 5

It is very good.

5 / 5

Nice work

5 / 5

They were great with they're customer care

3 / 5

Dissatisfied. Charging a fee to pay a bill.we pay you for a service.then you add more money to do you job.

5 / 5

I am so thankful to this person that I spoke today how professional and knowledgeable she was.

5 / 5

The Insurance Rep was patient with me, gave me good counsel, responded to my questions, and we got the needed task done. Thanks, super!!

5 / 5

She was very helpful!

5 / 5

So Good and easy to pay i like it

4 / 5

Not really big on notifying but otherwise great company👍

5 / 5

Thank you for helping me!!! Best service!

5 / 5

Wet nice and knowledgeable agent.

5 / 5

Very nice and knowledgeable agent

4 / 5

very polite

5 / 5

We are always satisfied with their customer service.

5 / 5

Quick and easy service

4 / 5

It wasn’t an unpleasant experience like most companies. Inspector could’ve got to me quicker. Overall it was satisfactory 8

5 / 5

Customer service was excellent. I told her my problem and she acted and sounded like she was happy to help.

5 / 5

Was good

5 / 5

It was very easy

3 / 5

I still have not recieved my card

5 / 5

kind and understandimg

5 / 5

kind and understanding

5 / 5

Por el momento he tenido un excelente servicio. No he tenido accidente por lo tanto no sé el servicio que dan al hacer un reclamo.

4 / 5

this review is a good review but it is a possibility that it will change if I feel that I am being done wrong or misled throughout this process I am doing everything on my end to make sure to speed up this process so within that hopefully this accident won't take any longer than 2 weeks to actually be handled and situated

5 / 5

I would like to thank you all for the help in I spoke with some helpful and kind people this morning

5 / 5

Nice service

5 / 5

Great help

3 / 5

Jiovani Cruz did an amazing job, and understanding my situation she worked diligently to help get my claim started

5 / 5

Fast service

5 / 5

Agent was very helpful and understanding,

5 / 5

Great experience, fast and professional

5 / 5

I need rental

5 / 5

Very good

4 / 5

It’s okay i just wish i had rental coverage

5 / 5

Fast, easy to talk to, responsive.

5 / 5

Quick & helpfull

5 / 5

They are very, prompt, and kind.

4 / 5

Good service, this far. 8 on a scale of 10

5 / 5

I was very satisfied with the way all my questions and concerns was answer by the Representative.

5 / 5

Great customer service

5 / 5

Responded within 24hrs

4 / 5

Nathaly entendió de inmediato mi problema y le dio pronta solución

5 / 5

Very good monthly price

5 / 5

Excellent, competent and caring counsel and help from the Insurance Rep, by phone. Thank you so much!!!

5 / 5

The best nice people will help you

5 / 5

Good. They responded quickly to my claim. Answered all questions I had.

5 / 5

She was quick and awesome

5 / 5

Great customer service!

5 / 5

Very helpful thank u Sonya!

5 / 5

Good prices would definitely get insurance again through jupiter.

4 / 5

Untimely

5 / 5

Great

5 / 5

Very nice and helpful

4 / 5

Excellent service

5 / 5

Smooth & Easy To Do Business With

4 / 5

Haven't spoken to anyone but did recieve a voicemail first thing theis morning

5 / 5

I am very satisfied with your company insurance. But the only aspect now is the hard time going around no enough money to cover all the Bill's we are trying our best to make sure that our Auto insurance policy is in good term. So please work with us

5 / 5

Cool

5 / 5

Crystal had a human relation. I like the way she is approaching the issue with an experience personal.Base on my conversation with her, I can recommend first Chicago insurance for relatives and friends. My rate her on scale of 10

5 / 5

Easy to navigate, everything so far seems to be in the time frame stated!

5 / 5

The customer service was excellent

4 / 5

It was the initial call, why not ask me this after you’ve paid the claim.

5 / 5

Very professional, very knowledgeable about any questions or concerns I had, very considerate, great customer service skills

5 / 5

I love first chicago insurance.

5 / 5

So far ive had a good contact with this company. Claim was submitted now im just waiting on the adjuster. We'll see from there. Over all good communication.

5 / 5

Company is very responsive and prompt with getting all the information needed tjank you

5 / 5

Great customer service!

5 / 5

Very affordable insurance

5 / 5

It was very good

5 / 5

The staff was very friendly

5 / 5

The customer service I received from Jiovani was exceptional. She answered all of my questions and made the beginning of filing a claim a breeze.

5 / 5

U guys was very helpful thank you

5 / 5

Good customer service.

5 / 5

Always willing to help, address my needs and accommodate Me. Thanks

5 / 5

Very professional

3 / 5

i think you have you have great insurance but not able to login and have made several calls to get this resolved not happy with IT dept

3 / 5

I had specific questions to which I don’t feel I was given detailed and thorough answers. Specifically, I wanted to understand better how the claims process works if we provide an estimate against the estimate by the insurance companies shop and I wanted to better understand the parameters for reimbursement for the rental that we would need. I don’t feel like I have any clarity on how this process works which is really stressful. I’m paying for my own rental car, it’s not even big enough for our entire family and I have no idea if I will be reimbursed. We read the reviews of the shop that they want us to take our car to for an estimate and they are terrible, virtually every review that sounds like an actual customer wrote it is scathing and accuses the shop of fraud. I’m hoping an adjuster contacts us soon to put our mind at ease.

5 / 5

this was my first experience with this every happening and the lady over the phone was very helpful.

5 / 5

Great customer service!! Also very hands on site.

5 / 5

Excellent service, immediate response to my call and no hassles

5 / 5

Jessica was helpful when I needed to file a claim for the first time.

5 / 5

Great service, answered all questions

5 / 5

The lady I spoke with to set up my claim was very helpful and understanding

5 / 5

Customer service agent always pleasant and helpful

5 / 5

The lady I worked with was Jiovani Cruz. She was great helped me with all the information for my claim.

3 / 5

The initial call to you was easy but I was told an appraiser would contact me in 2-3 days and I still haven’t heard anything 9 days later

5 / 5

Easy to navigate around,people were genuinely concerned and helpful

5 / 5

I love this place. Never have an issue and if ihave questions they answer them without issue!!

4 / 5

The gentleman was very professional that did the inspection

5 / 5

I've never had to file a claim before and I was very upset that my car was damaged with no note and I have to pay for the damages. I was very happy with the filing experience, it wasn't a very long wait to speak to a claims specialist and she was very courteous and quick with my claim and assigning an adjuster. I received an appointment date and time with the adjuster almosy immediately after getting off the phone with the claims department.

5 / 5

Great customer service.

5 / 5

Customer service was excellent! It didn't take very long to get ahold someone either!

5 / 5

Good fast response

4 / 5

Good

5 / 5

The woman I spoke was very helpful

5 / 5

Very helpful thank ours

5 / 5

The person who took the claim information was helpful and very pleasant.

5 / 5

THIS COMPANY IS VERY AFFORDABLE. THE CUSTOMER SERVICE IS A1

5 / 5

Always providing my daughter and me hospitable and competent service. Thanks so much!!

4 / 5

Didn't use the website, but making the payment over the phone was certainly straightforward enough.

5 / 5

First Chicago has always been a great company

5 / 5

Very good!!!

5 / 5

After jumping through many hoops I was able to speak with a claims representative. Once speaking to a representative I was able to report my accident. Everything is moving in the right direction now.

5 / 5

Good

5 / 5

Very polite and professional, she answered all of my question

4 / 5

Still waiting on service.

5 / 5

Everything is good

4 / 5

The customer rep was very helpful

4 / 5

Very helpful and understanding

5 / 5

Easy navigation, good customer service.

5 / 5

It was great

4 / 5

Kaitlyn Thompson one of your Claim Representatives very was professional and helpful to assist with next steps to resolve this claim. Rating above representative of call with her on: 8/4/20.

5 / 5

very easy to do.

5 / 5

The lady phone was very helpful and pleasant

1 / 5

customer service is terrible they don't even take care of the insurance claims or give you a direct phone number to contact the insurance person

5 / 5

My needs were met.

5 / 5

Very nice. Took care of my payment quick.

2 / 5

I have not got anyone to called me back once have hVE GOT THE RUNAROUND ABOUT MY CLAIM I KEEP CALLED BUT NO CALL THIS HAPPIER ON AUG 3 AND IT AUG 10 STILL NO CALL BACK. WOW

5 / 5

fast service ....thanks

5 / 5

Great

5 / 5

representative was very nice and actually helped me set up auto pay so I wont have to worry about sending in a payment, this helps me alot

5 / 5

Crystal was so nice and helpful and in such a stressful time she was so kind and reassuring my vehicle would be taken care of. The wait wasn’t too long to talk to her and I’m grateful that I talk to her because the call lasted about not even 15 minutes she’s very smart at what she does and I’d appreciate if she got some recognition for her excellent customer service and knowledge of her job. Thank you Crystal!♥️

5 / 5

I had the pleasure of speaking with ******* today and in such a stressful time she was so kind and helpful with my situation . The call lasted about 15 minutes tops and she made sure that my car would be taken care of and she calmed me down because I was feeling really stressed out . She’s a very kind person and she’s also very good at her job and a great customer service representative . Thank you ******* for your help !

5 / 5

I'm satisfied especially with customer service thankyou

5 / 5

Good ppl good company low rates

5 / 5

good

3 / 5

I can't really say at the moment

5 / 5

i would recommend this place to anyone,the people are great and patient with you it no hassell ,just easy and great.!!

5 / 5

Good customer service

5 / 5

Customer service was very professional and understanding of what I was saying about my situation.

5 / 5

Outstanding service