5 / 5

She was very helpful!

5 / 5

So Good and easy to pay i like it

4 / 5

Not really big on notifying but otherwise great company👍

5 / 5

Thank you for helping me!!! Best service!

5 / 5

Wet nice and knowledgeable agent.

5 / 5

Very nice and knowledgeable agent

4 / 5

very polite

5 / 5

We are always satisfied with their customer service.

5 / 5

Quick and easy service

4 / 5

It wasn’t an unpleasant experience like most companies. Inspector could’ve got to me quicker. Overall it was satisfactory 8

5 / 5

Customer service was excellent. I told her my problem and she acted and sounded like she was happy to help.

5 / 5

Was good

5 / 5

It was very easy

3 / 5

I still have not recieved my card

5 / 5

kind and understandimg

5 / 5

kind and understanding

5 / 5

Por el momento he tenido un excelente servicio. No he tenido accidente por lo tanto no sé el servicio que dan al hacer un reclamo.

4 / 5

this review is a good review but it is a possibility that it will change if I feel that I am being done wrong or misled throughout this process I am doing everything on my end to make sure to speed up this process so within that hopefully this accident won't take any longer than 2 weeks to actually be handled and situated

5 / 5

I would like to thank you all for the help in I spoke with some helpful and kind people this morning

5 / 5

Nice service

5 / 5

Great help

3 / 5

Jiovani Cruz did an amazing job, and understanding my situation she worked diligently to help get my claim started

5 / 5

Fast service

5 / 5

Agent was very helpful and understanding,

5 / 5

Great experience, fast and professional

5 / 5

I need rental

5 / 5

Very good

4 / 5

It’s okay i just wish i had rental coverage

5 / 5

Fast, easy to talk to, responsive.

5 / 5

Quick & helpfull

5 / 5

They are very, prompt, and kind.

4 / 5

Good service, this far. 8 on a scale of 10

5 / 5

I was very satisfied with the way all my questions and concerns was answer by the Representative.

5 / 5

Great customer service

5 / 5

Responded within 24hrs

4 / 5

Nathaly entendió de inmediato mi problema y le dio pronta solución

5 / 5

Very good monthly price

5 / 5

Excellent, competent and caring counsel and help from the Insurance Rep, by phone. Thank you so much!!!

5 / 5

The best nice people will help you

5 / 5

Good. They responded quickly to my claim. Answered all questions I had.

5 / 5

She was quick and awesome

5 / 5

Great customer service!

5 / 5

Very helpful thank u Sonya!

5 / 5

Good prices would definitely get insurance again through jupiter.

4 / 5

Untimely

5 / 5

Great

5 / 5

Very nice and helpful

4 / 5

Excellent service

5 / 5

Smooth & Easy To Do Business With

4 / 5

Haven't spoken to anyone but did recieve a voicemail first thing theis morning

5 / 5

I am very satisfied with your company insurance. But the only aspect now is the hard time going around no enough money to cover all the Bill's we are trying our best to make sure that our Auto insurance policy is in good term. So please work with us

5 / 5

Cool

5 / 5

Crystal had a human relation. I like the way she is approaching the issue with an experience personal.Base on my conversation with her, I can recommend first Chicago insurance for relatives and friends. My rate her on scale of 10

5 / 5

Easy to navigate, everything so far seems to be in the time frame stated!

5 / 5

The customer service was excellent

4 / 5

It was the initial call, why not ask me this after you’ve paid the claim.

5 / 5

Very professional, very knowledgeable about any questions or concerns I had, very considerate, great customer service skills

5 / 5

I love first chicago insurance.

5 / 5

So far ive had a good contact with this company. Claim was submitted now im just waiting on the adjuster. We'll see from there. Over all good communication.

5 / 5

Company is very responsive and prompt with getting all the information needed tjank you

5 / 5

Great customer service!

5 / 5

Very affordable insurance

5 / 5

It was very good

5 / 5

The staff was very friendly

5 / 5

The customer service I received from Jiovani was exceptional. She answered all of my questions and made the beginning of filing a claim a breeze.

5 / 5

U guys was very helpful thank you

5 / 5

Good customer service.

5 / 5

Always willing to help, address my needs and accommodate Me. Thanks

5 / 5

Very professional

3 / 5

i think you have you have great insurance but not able to login and have made several calls to get this resolved not happy with IT dept

3 / 5

I had specific questions to which I don’t feel I was given detailed and thorough answers. Specifically, I wanted to understand better how the claims process works if we provide an estimate against the estimate by the insurance companies shop and I wanted to better understand the parameters for reimbursement for the rental that we would need. I don’t feel like I have any clarity on how this process works which is really stressful. I’m paying for my own rental car, it’s not even big enough for our entire family and I have no idea if I will be reimbursed. We read the reviews of the shop that they want us to take our car to for an estimate and they are terrible, virtually every review that sounds like an actual customer wrote it is scathing and accuses the shop of fraud. I’m hoping an adjuster contacts us soon to put our mind at ease.

5 / 5

this was my first experience with this every happening and the lady over the phone was very helpful.

5 / 5

Great customer service!! Also very hands on site.

5 / 5

Excellent service, immediate response to my call and no hassles

5 / 5

Jessica was helpful when I needed to file a claim for the first time.

5 / 5

Great service, answered all questions

5 / 5

The lady I spoke with to set up my claim was very helpful and understanding

5 / 5

Customer service agent always pleasant and helpful

5 / 5

The lady I worked with was Jiovani Cruz. She was great helped me with all the information for my claim.

3 / 5

The initial call to you was easy but I was told an appraiser would contact me in 2-3 days and I still haven’t heard anything 9 days later

5 / 5

Easy to navigate around,people were genuinely concerned and helpful

5 / 5

I love this place. Never have an issue and if ihave questions they answer them without issue!!

4 / 5

The gentleman was very professional that did the inspection

5 / 5

I've never had to file a claim before and I was very upset that my car was damaged with no note and I have to pay for the damages. I was very happy with the filing experience, it wasn't a very long wait to speak to a claims specialist and she was very courteous and quick with my claim and assigning an adjuster. I received an appointment date and time with the adjuster almosy immediately after getting off the phone with the claims department.

5 / 5

Great customer service.

5 / 5

Customer service was excellent! It didn't take very long to get ahold someone either!

5 / 5

Good fast response

4 / 5

Good

5 / 5

The woman I spoke was very helpful

5 / 5

Very helpful thank ours

5 / 5

The person who took the claim information was helpful and very pleasant.

5 / 5

THIS COMPANY IS VERY AFFORDABLE. THE CUSTOMER SERVICE IS A1

5 / 5

Always providing my daughter and me hospitable and competent service. Thanks so much!!

4 / 5

Didn't use the website, but making the payment over the phone was certainly straightforward enough.

5 / 5

First Chicago has always been a great company

5 / 5

Very good!!!

5 / 5

After jumping through many hoops I was able to speak with a claims representative. Once speaking to a representative I was able to report my accident. Everything is moving in the right direction now.

5 / 5

Good

5 / 5

Very polite and professional, she answered all of my question

4 / 5

Still waiting on service.

5 / 5

Everything is good

4 / 5

The customer rep was very helpful

4 / 5

Very helpful and understanding

5 / 5

Easy navigation, good customer service.

5 / 5

It was great

4 / 5

Kaitlyn Thompson one of your Claim Representatives very was professional and helpful to assist with next steps to resolve this claim. Rating above representative of call with her on: 8/4/20.

5 / 5

very easy to do.

5 / 5

The lady phone was very helpful and pleasant

1 / 5

customer service is terrible they don't even take care of the insurance claims or give you a direct phone number to contact the insurance person

5 / 5

My needs were met.

5 / 5

Very nice. Took care of my payment quick.

2 / 5

I have not got anyone to called me back once have hVE GOT THE RUNAROUND ABOUT MY CLAIM I KEEP CALLED BUT NO CALL THIS HAPPIER ON AUG 3 AND IT AUG 10 STILL NO CALL BACK. WOW

5 / 5

fast service ....thanks

5 / 5

Great

5 / 5

representative was very nice and actually helped me set up auto pay so I wont have to worry about sending in a payment, this helps me alot

5 / 5

Crystal was so nice and helpful and in such a stressful time she was so kind and reassuring my vehicle would be taken care of. The wait wasn’t too long to talk to her and I’m grateful that I talk to her because the call lasted about not even 15 minutes she’s very smart at what she does and I’d appreciate if she got some recognition for her excellent customer service and knowledge of her job. Thank you Crystal!♥️

5 / 5

I had the pleasure of speaking with ******* today and in such a stressful time she was so kind and helpful with my situation . The call lasted about 15 minutes tops and she made sure that my car would be taken care of and she calmed me down because I was feeling really stressed out . She’s a very kind person and she’s also very good at her job and a great customer service representative . Thank you ******* for your help !

5 / 5

I'm satisfied especially with customer service thankyou

5 / 5

Good ppl good company low rates

5 / 5

good

3 / 5

I can't really say at the moment

5 / 5

i would recommend this place to anyone,the people are great and patient with you it no hassell ,just easy and great.!!

5 / 5

Good customer service

5 / 5

Customer service was very professional and understanding of what I was saying about my situation.

5 / 5

Outstanding service

3 / 5

Not bad

5 / 5

Great customer service, everyone is very polite, professional n patient.

3 / 5

I think the price of the car insurance is pretty hefty. This os my first just dealing with them because of my car wreck. So far im happy that they understand my situation and the willingness to make sure my car is fix

1 / 5

Poor service it’s been over a month and my claim isn’t resolved.

1 / 5

Why would I submit another review? My first review was replied by first chicago with inaccurate Information and FLAT OUT LIES. They stated I was made an offer on said date, when I never was. They said my claim was closed which is a flat out lie. AND reffered to me as a man. My name is veronica. Of course first chicago does not want that posted!! Absolutely unbelievable.

5 / 5

Very easy to work with.

5 / 5

Customer service is A

5 / 5

Great !

5 / 5

Good and fast services thanks

5 / 5

Katelyn was very nice and helpful.

5 / 5

Service was great

4 / 5

Good so far

5 / 5

Very straightforward and professional

5 / 5

Outstanding service

5 / 5

Customer service was great no problems thus far

5 / 5

Very professional

5 / 5

Gina helped me with this process to make it go very smooth. When you find someone that puts themselves in the other person shoes makes me feel like I'm valued as a customer. KUDOS!!! If I could give 100 Stars I would just because of the EXCELLENT CUSTOMER SERVICE

5 / 5

She was very nice and prompt

5 / 5

The customer service was excellent I was very happy to find out I was able to set up autopay .

5 / 5

The person I talked to was helpful.

5 / 5

My agent was wonderful quick and knowledgeable and very polite would definitely deal with this agent again

5 / 5

She was helpful and pleasant

5 / 5

Ty for your help.

5 / 5

I had no problems

4 / 5

Jessica was knowledgeable and kind.

1 / 5

Phone number are down no service available for roadside assistance,scam!!!!!!!!!!

5 / 5

It was very good. I thought I would be on the phone for hours, but it was quick and easy.

4 / 5

Very helpful

5 / 5

So far the service I have received has been a wonder experience!

4 / 5

My review was great

5 / 5

Very easy to use , Less stress

5 / 5

Great customer service

5 / 5

Very good

5 / 5

Prompt and efficient communication and easily is keeping me updated on all matters.

4 / 5

Good help

5 / 5

This is to being a pretty frustrating process but after making contact with Beatriz yesterday, she was extremely helpful and helping me to handle a claim submission. I would like to thank her for being understanding and helping the ease my frustration.

5 / 5

I called the one was very nice very professional very quick with everything hopefully the rest of the process goes just as good as the beginning

5 / 5

Caitlin was very nice and helpful

5 / 5

good

3 / 5

There was a substantial amount waiting period & excessive intermediates when calling regarding a claim.

1 / 5

Worst Insurance company when it comes to communicating and handling your claim. Not only has it been 3 months that they still haven't directed me with someone to actually speak with, but they like to change your claim adjuster almost every other week. I am carless but they can care less because I am still getting the bill that they still expect me to pay. I do not recommend them at all especially if you live in ILLINOIS.

2 / 5

I called to file a claim and gave all of their insured information. The lady on the phone tells me that the information is not matching up. She says that they have to get in contact with their insured and that was a week ago and still haven't heard anything back yet. Left me eith an uneasy feeling. Will my vehile be covered?

5 / 5

Great

5 / 5

Very helpful!!! If I could give more stars I would!!!

5 / 5

sonja was great

5 / 5

Excellent customer service

5 / 5

Good

5 / 5

Good service

5 / 5

The person I talked to was very pleasant she made filing a claim not stressful she was very helpful and she overall made the experience a good one

3 / 5

pretty fast when creating your case

5 / 5

Everything so far I going great

5 / 5

It's was great service and quickly filling my claim, great job, thanks.

5 / 5

Great service

5 / 5

Awesome took care of me efficiently

1 / 5

This is the worst auto insurance company ever. I would never recommend them to anyone. Been waiting 11 days for a insurance adjuster to come out . I've had 2 calls to me stating someone would be out the next day . Guess what still waiting .. so this morning we call and they give us a number to call and leave a message. I strongly advise .. do not use FIRST CHICAGO INSURANCE . THEY WANT YOU TO PAY ON TIME AND TAKE YOUR MONEY BUT THEY SURE DONT TAKE CARE OF THIER CUSTOMERS!!

5 / 5

They are the best from all the rest.

1 / 5

Filed a claim 2 months ago I still have no resolution I don’t recommend them especially if you have to file a claim

5 / 5

Very helpful just took several attempts in getting in contact with someone. Long wait on phone. But polite, courteous, helpful once connected

5 / 5

Good and very through a rsrnd fast.

5 / 5

First i want to say im beyond happy and pleased with this company. Also very cheap and afdordable with great benefits!